Bethel Lutheran Church, Morton, Ill.IfMindfulnessTo enable robust labor spend ROI analysis, we need a model for performance management that can be executed across all forms of labor. We know from past practice that the employee performance appraisal isn’t that model; assessing the performance of contractors is a good way to find yourself on the losing end of a labor complaint. However, the model used to govern service provider relationships could most certainly be used to govern the employer/employee relationship.